Terms & Conditions
Last updated: June 14, 2026

This website, including all information, tools and services available on this site, is subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms & Conditions. If you do not accept all terms, you may not access the website or use its services.

Article 1 – Seller Identity
Company name: Iris & Violet Bournemouth
Email: info@irisandvioletbournemouth.com
Address: available upon request

Article 2 – Applicability
2.1 These terms and conditions apply to all offers from the seller and all distance contracts concluded between the seller and the consumer.
2.2 Before the conclusion of the contract, these terms and conditions are made available to the consumer electronically.

Article 3 – Nature of the Sale
3.1 The seller sells products via an international dropshipping model.
3.2 Products are shipped directly from third-party suppliers established outside the United Kingdom.
3.3 The seller does not hold physical stock and does not act as a carrier.

Article 4 – The Offer
4.1 The offer contains a clear and accurate description of the products offered.
4.2 Obvious errors in the offer do not bind the seller.
4.3 Product images and presentations are indicative and may differ from the product actually delivered.

Article 5 – Formation of Contract
5.1 The contract is concluded at the moment the consumer accepts the offer and complies with the stated conditions.
5.2 After placing the order, the consumer receives an electronic order confirmation.

Article 6 – Prices
6.1 The price displayed on the website is the fixed price of the product payable by the consumer.
6.2 The seller does not charge separate shipping costs.
6.3 As products are shipped from outside the United Kingdom, additional import charges may be imposed by UK customs authorities, such as import VAT, customs duties and administrative fees.
6.4 These import charges are not part of the product price and are not collected by the seller, but are payable directly to the carrier or customs authorities upon delivery.
6.5 Before placing the order, the consumer is informed that such import charges may be imposed.

Article 7 – Delivery
7.1 Products are shipped to the delivery address provided by the consumer.
7.2 Delivery constitutes an international shipment in which import VAT, customs duties and other import-related charges are not prepaid by the seller.
7.3 This delivery method is commonly referred to as Delivered At Place (DAP) under Incoterms 2020 or Delivered Duty Unpaid (DDU) under Incoterms 2000.
7.4 The risk of loss or damage to the product transfers to the consumer upon physical receipt of the product.
7.5 Delivery takes place within 30 days of the conclusion of the contract, unless otherwise expressly agreed.

Article 8 – Customs and Import
8.1 For international shipments, the consumer may be required to pay import VAT, customs duties and other charges imposed by UK customs authorities upon delivery.
8.2 The seller does not act as importer, customs declarant or tax representative.
8.3 If a shipment is refused due to non-payment of import charges, the seller may deduct direct and demonstrable costs resulting from such refusal from any refund, to the extent permitted by law.

Article 9 – Right of Withdrawal
9.1 The consumer has the right to withdraw from the contract within 30 days of receiving the product, without giving a reason.
9.2 Return shipping costs are at the consumer's expense.
9.3 Import VAT, customs duties and administrative fees do not form part of the amount received by the seller and will not be refunded by the seller.
9.4 The refund will be made within 14 days of notification of withdrawal, provided the product has been received or the consumer has demonstrated that the product has been returned.

Article 10 – Exclusion of Right of Withdrawal
The right of withdrawal is excluded only in cases permitted by applicable law, including:
— Products made to the consumer's specifications or clearly personalised
— Sealed products not suitable for return for hygiene reasons where the seal has been broken after delivery

Article 11 – Compliance and Legal Guarantee
11.1 The seller guarantees that the products conform to the contract and applicable legal requirements.
11.2 The consumer retains all legal rights under the Consumer Rights Act 2015. Products must be of satisfactory quality, fit for purpose and as described.
11.3 Notification of a defect within a reasonable time after discovery does not affect the consumer's legal rights.

Article 12 – Liability
12.1 To the extent permitted by law, the seller is not liable for delays caused by customs authorities or carriers.
12.2 The seller's liability is limited to the amount paid by the consumer for the product, to the extent permitted by law.
12.3 Nothing in these terms excludes or limits liability where such exclusion is not permitted by law.

Article 13 – Complaints Procedure
13.1 Complaints must be submitted in writing via customer service.
13.2 The seller will respond within 14 days of receiving the complaint.

Article 14 – Applicable Law and Disputes
14.1 This agreement is governed by the laws of England and Wales.
14.2 This choice of law does not affect mandatory consumer protection provisions of the consumer's country of residence.
14.3 Disputes may be submitted to the competent court in England and Wales.

Article 15 – Amendments
The seller reserves the right to amend these terms at any time.

— Iris & Violet